Test videos

If both videos below play correctly, your browser would appear to be functioning correctly. If you have issues playing a particular video, please try refreshing the page and/or trying another browser (Chrome, Internet Explorer or Firefox). You may also be experiencing a slow internet connection.


Common problems and solutions

Switch browsers

Browsers have different levels of support for playing videos and sometimes work well on one computer but not on another due to a particular hardware or software configuration. For this reason, simply switching to a different browser will often resolve any issues, e.g. Chrome, Firefox, Internet Explorer, Opera or Safari.

Be sure to download the newest browser. You can find the most common new browsers here:

Safari – https://www.apple.com/safari/download/
Firefox – http://www.mozilla.org/en-US/firefox/new/
IE – http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
Chrome – https://www.google.com/chrome

Hardware acceleration

Browsers will sometimes use “hardware acceleration” (also known as “GPU rendering”) to play the video, otherwise they will use “software rendering”. One or the other sometimes doesn’t work well and so sometimes you can get the video working by switching this on or off.

Firewall / corporate network problems

If the left video below fails to play, but the right succeeds, the browser, player and Tri Swim Coach website are all functioning correctly. The left video failing to play is a sign that your computer or network may be blocked from accessing our content delivery network (CDN).

The solution is to configure your computer or network to be allowed to receive content from the CDN. This may require the assistance of your IT department if you have one. The domains required are: player.vimeo.com, pdl.vimeocdn.com.

Ad Blocking software

Ad Blocking software has been enabled that is blocking the video from playing. I would recommend looking at the extensions you have installed (at Safari > Preferences > Extensions).

Please make sure to either turn off ad-blocking software or to “white list” player.vimeo.com, vimeo.com, pdl.vimeocdn.com. in your approved server list.

Enable JavaScript

1. Open Safari and click on the Safari menu and go down to ‘preferences…’.

2. Click on the Security tab.

3. Make sure the ‘Enable JavaScript’ checkbox is ticked and the ‘Accept Cookies – Always’ option is selected. …

4. Now that you have completed these steps click the Close button at the top of the window.

Still having trouble?

If you are still having video playback issues please don’t hesitate to contact us, and we’ll do our best to help you solve any video playback issues.